Raising Concerns

Reporting a concern

We do business with integrity and transparency. A key part of this is encouraging each other to report conduct we know or suspect to be illegal, unethical or otherwise in violation of our Code or policies. We depend on these reports to protect our business and our reputation.

This means that we are all responsible for reporting suspected or known misconduct at the earliest possible stage.

How to report a concern

Our internal options

It is generally best to talk to your manager (or if, for example, that’s not possible or appropriate – your manager’s manager) about your concern. They will be the best place to start with routine concerns.

You can also speak with your business unit’s HR or Legal team. HR is the best place for matters concerning your employment.

If you want to report suspected misconduct or ethical issues, contact your Business Unit’s Ethics Committee. See contact details.

Our hotline

If you feel uncomfortable reporting misconduct in person, you can do so through our Code of Conduct Hotline, and may choose to do so anonymously, if preferred. The Hotline is operated independently and is available by telephone, online and via the SpeakUp app.

Investigations

We will investigate all reported misconduct promptly and take appropriate action based on the findings of our investigation. Any information provided during investigations will be kept confidential unless disclosure is required by law or administrative decisions.

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If I report a concern, how do I know my information will be kept confidential?

Anyone who receives a report should keep it secure and not release the identity of the reporter except with consent, unless it is necessary for the purposes of our investigation or to comply with a legal obligation.

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What if I report something and I am mistaken in my report?

It doesn’t matter! If you make a report in good faith and it turns out that no misconduct was identified, there is no penalty or retaliation of any kind. Encouraging reporting and a transparent speak-up culture helps us to maintain our high ethical standards, which promotes a better workplace for everyone.